Microsoft Dynamics 365 Business Central showcases the power of a world-class system, enabling Taiwanese enterprises to expand globally and strengthen organizational compliance.
Excelsior Medical partners with Microsoft Dynamics 365 to enhance the efficiency of multinational operations.
Established in 1980 as an agent for hemodialysis equipment and consumables, Excelsior Medical gradually evolved into a comprehensive medical service channel and was listed on the stock exchange in 2007
As its business expanded, Excelsior Medical deepened its presence in overseas markets, focusing on medical products and services across Taiwan, the Philippines, Malaysia, and other regions. In addition to distributing medical supplies and manufacturing pharmaceuticals, the company also operates clinics abroad to deliver direct healthcare services.
To support international growth, Excelsior Medical not only leverages its experience from Taiwan but also implements internal audit and control systems tailored for multinational operations, ensuring legal compliance as a publicly listed company.
Business Growth & Multinational Management
In 2019, the global outbreak of COVID-19 brought nearly all business activities—ranging from manufacturing to sales, and from products to services—to a standstill. Upholding its commitment to uninterrupted medical care, Excelsior Medical remained focused on ensuring the continuous supply of medical products and services, while maintaining internal operational efficiency and meeting internal control requirements.
To address these challenges, the overseas management team consulted with Knowledge & Strategy Information Co., Ltd. (K&S Inform). After thorough evaluation, K&S recommended implementing Microsoft Dynamics 365 Cloud ERP. The platform’s modular capabilities, combined with the expert guidance of K&S consultants and their strong multilingual communication skills, ensured smooth deployment across regions.
To further localize the system and meet country-specific compliance, K&S coordinated with local Microsoft partners to integrate compatible applications—such as withholding tax declarations in the Philippines and e-invoicing in Malaysia. Through Microsoft Dynamics 365, Excelsior Medical successfully established a robust multinational management framework that supports both global expansion and local regulatory compliance.
Analyze Challenges and Enhance Workflows
The consulting team at K&S Information led the implementation of Microsoft Dynamics 365 to support Excelsior Medical’s overseas business operations. The process included comprehensive enterprise interviews, business classification, operational process analysis, system process planning, and form redesign. In addition, K&S provided end-to-end support, including data migration from legacy systems, employee training, and dual-track system testing, to fully unlock the value of the new ERP system.
With the guidance of the K&S team, Excelsior Medical successfully completed the ERP upgrade and deployed Microsoft Dynamics 365 across its overseas entities over a period of approximately 18 months. The implementation not only enhanced the parent company’s cross-border management efficiency but also improved local operations, reduced management costs, and mitigated business risks.
A Future-Ready ERP System for the AI-Driven Era
In the era of AI, should industries deeply consider how much impact outdated ERP systems have on their current business operations? Does improving the recording and integration of information with low satisfaction contribute to better financial performance?
The international reach and comprehensive capabilities of Microsoft Dynamics 365 ERP offer a complete solution to meet these requirements. Furthermore, the successful implementation of Dynamics 365 across Excelsior Medical’s overseas business entities serves as a valuable reference for the future development and planning of their ERP system.